Getting Your Balance Back to Your Wallet
Withdrawals go back to the same wallet type you deposited from — if you funded via Nagad, your payout routes to Nagad. Head to the withdrawal section in your account, enter the amount you want out, and confirm the wallet number where funds should land. If your account has not yet completed identity verification, the system will prompt you to finish that
step before the payout is released. We do not quote fixed processing windows because network conditions vary; what we do is process withdrawal requests in the order they arrive.
- Open withdrawal — Go to the withdrawal section inside your account and select your payout wallet.
- Enter the amount — Type the amount you want to withdraw and confirm your registered wallet number.
- Complete verification — If your identity check is pending, complete it now — your payout holds until verification is done.
- Request submitted — Once submitted, the request enters the queue and your wallet receives funds when processed.